Support assessment and job description tool

Wow – this one’s a a heavy-hitter. Or maybe a bit heavy handed – the Becta Technical Job Description Tool. I found this when I was looking for good examples of job descriptions for a tech support hire we made at my school. It’s a very, very exhaustive tool that not only enables you to assess what parts of your technology infrastructure (including training, purchasing, and all the “soft” stuff of tech support) are not supported, but then builds a template (or two) for use in building a job descriptions; or you can just browse the posted sample job descriptions.
It’s primarily aimed at (what we in the U.S. would call “public”) government schools in the U.K. So you have to deal with a) the very exhaustive nature of some of it, b) slightly different terminology (e.g. “pupils” instead of “students”). Also, they refer to LEAs all the time, which I finally figured out was something like the Local Educational Authority – what I’m assuming is the equivalent of a Unified School District office.

It’s not the perfect tool for auto-generating a job description, but it definitely highlighted the broad scope of tech support, and what we needed (and yes, it cannot help but make you feel just a bit inadequate, regardless of how sophisticated your tech support is….)


1 Response to “Support assessment and job description tool”

  1. 1 Hilary October 22, 2006 at 5:14 am

    The California Technology Assistance Project (CTAP) provides a similar tool for district and school site technologists:
    In the TechJobs section –

    TechJOBS is an area to help individuals with finding or recruiting for technical positions.

    Job Description Builder
    A TechSETS special feature! Build a job description based on the TechSETS skills matrix. Click to begin

    Job Description Bank
    A collection of job descriptions from school districts across the state. Click to view

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